Cancellation
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Orders cannot be cancelled once they’ve been processed, which includes invoicing and preparing the order for shipment.
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If cancellation is requested after processing, a small 4% fee will apply (which covers payment gateway and processing costs). This applies for any customer-initiated cancellation or declining a delivery due to incorrect address.
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Cancellation requests will be reviewed within 1–2 working days of receiving the request. Requests received on weekends or public, government or company holidays will be taken up on the next working day. The cancellation request is subject to the applicable cancellation policy and order status. Customers will be informed of the request status and next steps accordingly.
100% Refund Scenarios
We’ll offer a full refund (no deductions!) if:
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The product runs out of stock after your order
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We’re unable to deliver in the promised time
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We accept your return but can't provide a replacement
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Ample (that’s us!) cancels the order for any reason
Returns
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We accept returns where the product is received with damaged packaging, is damaged or defective, contains missing items, or where an incorrect product has been delivered, subject to verification.
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Please report any such issues within 2 days of delivery—along with proof (photos help a lot!). Claims reported after this period may be considered based on the nature of the issue, supporting evidence and applicable law.
Unboxing Video: To help us verify claims of damage, defect, missing items or incorrect product, customers are required to record a continuous, uninterrupted video while opening the outer shipping box and the product box. The video should start with the sealed package and visible shipping label and show the contents being unpacked. Return, replacement and refund requests of this nature must be accompanied by this video along with photographs.
Requests without the video may not be accepted. The video will be used solely to review the request, in line with our Privacy Policy.
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Once accepted, we’ll schedule a pickup within 7 working days.
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The returned item must be in original condition—sealed and complete with all parts.
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All return and replacement requests are subject to eligibility checks and verification. Please provide the required information and supporting documents, videos and photographs, where applicable, to help us review your request. We will communicate the status and next steps based on the review and verification process.
Missing a Part?
No worries! For a quick resolution, you can order the part here or call LEGO® support at 1800-123-8845.
Refund Timelines
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Refund requests will be reviewed within 1–2 working days of receiving the request and all required information. Customers will be informed of the status and next steps.
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Once a refund is approved and processed, the amount generally takes 5–7 working days to reflect in the original payment method, subject to bank and payment gateway processing timelines.
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The timelines may vary if additional information or verification is required, or due to bank processing delays, payment gateway issues or holidays.
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A refund reference ID will be shared once the refund is processed, where applicable. If there's a delay, your bank will have more info than we do.
Note: If you’ve used EMI to make your purchase, please contact your bank for EMI cancellations—we don’t have access to modify those.
