Cancellations, Returns & Refunds

Cancellation

• Orders cannot be cancelled once they’ve been processed, which includes invoicing and preparing the order for shipment.
• If cancellation is requested after processing, a small 4% fee will apply (which covers payment gateway and processing costs). This applies for any customer initiated cancellation or declining a delivery due to incorrect address.

100% Refund Scenarios

We’ll offer a full refund (no deductions!) if:

• The product runs out of stock after your order
• We’re unable to deliver in the promised time
• We accept your return but can't provide a replacement
• Ample (that’s us!) cancels the order for any reason

Returns

• We accept returns only if the item arrives in damaged packaging.
• Please report any such issues within 2 days of delivery—along with proof (photos help a lot!).
• Once accepted, we’ll schedule a pickup within 7 working days.
• The returned item must be in original condition—sealed and complete with all parts.

Missing a Part?

No worries! For a quick resolution, you can order the part here or call LEGO® support at 1800-123-8845.

Refund Timelines

• Refunds take 5–7 working days to show up in your account.
• Refunds will be credited to the same account you used for the purchase.
• A refund ID will be shared for reference. If there's a delay, your bank will have more info than we do.

Note: If you’ve used EMI to make your purchase, please contact your bank for EMI cancellations—we don’t have access to modify those.